For citations:

Mishchenko E.V., Yarantseva M.I., Verzhykovskyi D.N., Ghazaryan S.A. Methods for assessing the economic efficiency of implementing AI–based chatbots for customer experience management. Entrepreneur’s Guide. 2025;18(2):22-31. (In Russ.) https://doi.org/10.24182/2073-9885-2025-18-2-22-31