Methods of quality assessment services airport operations
Abstract
Evaluation of the level of quality of services at regional airports of Russia, in our opinion, should be done in 2 ways: qualitative and quantitative assessment. This article presents a unified methodology for the evaluation of the quality of services at regional airports of the Russian Federation, which is a priority for improving the quality of customer services.
About the Authors
A. A. Fridlyand
Moscow State Technical University of Civil Aviation
Russian Federation
Russian Federation
V. K. Soluyanov
Moscow State Technical University of Civil Aviation
Russian Federation
Russian Federation
References
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Review
For citations:
Fridlyand A.A., Soluyanov V.K. Methods of quality assessment services airport operations. Entrepreneur’s Guide. 2014;(24):411-422. (In Russ.)
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