Practical aspects of the introduction of innovative technologies in banks
https://doi.org/10.24182/2073-9885-2023-16-3-11-19
Abstract
This scientific article presents a study of the directions of the introduction of innovative technologies in the banking sector. The authors consider innovative technologies used in banks, give examples of successful implementation of these technologies in world practice and in the Russian market, such as the introduction of digital customer service channels, online banking, the use of artificial intelligence and machine learning, the introduction of blockchain technologies and others. The article also contains an analysis of the advantages and risks of introducing innovative technologies, as well as provides recommendations for their successful implementation. In addition, the authors present the prospects for the development of the banking sector in the context of the use of innovative technologies. The article suggests aspects of the introduction of innovative technologies that are of practical interest to banks, managers and researchers who are interested in the application of innovative technologies in banks.
About the Authors
E. V. Pushniak
Synergy University
Russian Federation
Russian Federation
Cand. Sci. (Econ.), Assoc. Prof., Head of the Department, Department of Banking
Moscow
A. V. Salnikov
Synergy University
Russian Federation
Russian Federation
Postgraduate student
Moscow
References
1. Jones, D. (2019). Innovations in the banking sector: which technologies will turn the industry around. Harvard Business Review, (3), 62–69.
2. Li, Ya., Han, S. (2020). The use of blockchain technology in the banking sector. Economic Bulletin of the University, (2), 94–100.
3. Sidorov, A. (2021). Artificial intelligence in the banking sector: challenges and prospects. Finance and credit,27(1), 66–74.
4. Tinkoff Bank. (2018). Chatbots in the banking sector: what do customers think?
5. Fintech and banking: how technological innovations are changing the banking sector. (2022). Banking Technologies, (1), 4–10.
6. Yang, K., Lim, L., & Kim, K. (2018). The impact of digital transformation on the efficiency of banking business. Journal of Business Research, 89, 429–436.
7. ACRA. (2021). Mobile applications of Russian banks: market research.
8. Accenture. (2019). Banking Technology Vision 2019.
9. Auerbach, A. J., & Katsioloudes, A.T. (2018). The digital transformation of banking. Journal of Banking &Finance, 16(1), 1–7.
10. Deloitte. (2019). Digital Transformation in Russian Banks.
11. Deloitte. (2019). Global Blockchain Survey.
12. Elsawaf, M.P., & Elmogy, A. B. (2021). Digital transformation in banking: the future of banking. Journal of Financial Services Marketing, 26(1), 46–57.
13. Kyalo, D.K., Muturi, L.K., & Karanja, A.M. (2019). The Impact of Innovation on the Financial Performance of Commercial Banks. International Journal of Academic Research in Business and Social Sciences, 9(4), 223–238.
14. Markswebb. (2020). Internet Banking in Russia.
15. McKinsey & Company. (2019). Banking Matters: The digitalization of banking.
16. PwC. (2020). Global Consumer Insights Survey 2020.
17. The Financial Brand. (2019). Digital Banking Report.
Review
For citations:
Pushniak E.V., Salnikov A.V. Practical aspects of the introduction of innovative technologies in banks. Entrepreneur’s Guide. 2023;16(3):11-19. (In Russ.) https://doi.org/10.24182/2073-9885-2023-16-3-11-19
Views:
474
Email this article 