<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE article PUBLIC "-//NLM//DTD JATS (Z39.96) Journal Publishing DTD v1.3 20210610//EN" "JATS-journalpublishing1-3.dtd">
<article article-type="research-article" dtd-version="1.3" xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xml:lang="ru"><front><journal-meta><journal-id journal-id-type="publisher-id">business</journal-id><journal-title-group><journal-title xml:lang="ru">Путеводитель предпринимателя</journal-title><trans-title-group xml:lang="en"><trans-title>Entrepreneur’s Guide</trans-title></trans-title-group></journal-title-group><issn pub-type="ppub">2073-9885</issn><issn pub-type="epub">2687-136X</issn><publisher><publisher-name>JSC “Publishing Agency “Science and Education”</publisher-name></publisher></journal-meta><article-meta><article-id pub-id-type="doi">10.24182/2073-9885-2021-14-4-21-29</article-id><article-id custom-type="elpub" pub-id-type="custom">business-1573</article-id><article-categories><subj-group subj-group-type="heading"><subject>Research Article</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="ru"><subject>ЦИФРОВИЗАЦИЯ ЭКОНОМИКИ</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="en"><subject>DIGITALIZATION OF THE ECONOMY</subject></subj-group></article-categories><title-group><article-title>Особенности рынка финансовых услуг и поведения зуммеров на нем в условиях цифровой трансформации</article-title><trans-title-group xml:lang="en"><trans-title>Features of the financial services market and consumer behavior on it in the context of digital transformation</trans-title></trans-title-group></title-group><contrib-group><contrib contrib-type="author" corresp="yes"><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Фирсанова</surname><given-names>О. В.</given-names></name><name name-style="western" xml:lang="en"><surname>Firsanova</surname><given-names>O. V.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Доктор экономических наук, профессор</p><p>Санкт–Петербург</p></bio><bio xml:lang="en"><p>Dr. Sci. (Econ.), Prof.</p><p>Saint–Petersburg</p></bio><email xlink:type="simple">o.firsanova@mail.ru</email><xref ref-type="aff" rid="aff-1"/></contrib><contrib contrib-type="author" corresp="yes"><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Бровчак</surname><given-names>С. В.</given-names></name><name name-style="western" xml:lang="en"><surname>Brovchak</surname><given-names>S. V.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Кандидат экономических наук, доцент</p><p>Москва</p></bio><bio xml:lang="en"><p>Cand. Sci. (Econ.)</p><p>Moscow</p></bio><email xlink:type="simple">profstandart2015@gmail.com</email><xref ref-type="aff" rid="aff-2"/></contrib></contrib-group><aff-alternatives id="aff-1"><aff xml:lang="ru"><institution>Санкт–Петербургский государственный экономический университет</institution><country>Россия</country></aff><aff xml:lang="en"><institution>Saint–Petersburg State Economic University</institution><country>Russian Federation</country></aff></aff-alternatives><aff-alternatives id="aff-2"><aff xml:lang="ru"><institution>Финансовый университет при Правительстве РФ</institution><country>Россия</country></aff><aff xml:lang="en"><institution>Financial University under the Government of the Russian Federation</institution><country>Russian Federation</country></aff></aff-alternatives><pub-date pub-type="collection"><year>2021</year></pub-date><pub-date pub-type="epub"><day>05</day><month>12</month><year>2021</year></pub-date><volume>14</volume><issue>4</issue><fpage>21</fpage><lpage>29</lpage><permissions><copyright-statement>Copyright &amp;#x00A9; Фирсанова О.В., Бровчак С.В., 2021</copyright-statement><copyright-year>2021</copyright-year><copyright-holder xml:lang="ru">Фирсанова О.В., Бровчак С.В.</copyright-holder><copyright-holder xml:lang="en">Firsanova O.V., Brovchak S.V.</copyright-holder><license xml:lang="ru" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>Данная работа распространяется под лицензией Creative Commons Attribution 4.0.</license-p></license><license xml:lang="en" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>This work is licensed under a Creative Commons Attribution 4.0 License.</license-p></license></permissions><self-uri xlink:href="https://www.pp-mag.ru/jour/article/view/1573">https://www.pp-mag.ru/jour/article/view/1573</self-uri><abstract><p>Цифровая трансформация современной экономической жизни фактически «открыла двери» для проникновения прорывных инновационных технологий во многие сферы и прежде всего на рынок финансовых услуг. Такие прорывные инновации, как искусственный интеллект, робототехника, технологии блокчейн, интернет вещей, Big Data, криптовалюта и т. д., став на сегодняшний день обычным явлением, «спровоцировали» разрушение традиционных систем на рынке финансовых услуг и формирование экосистем, все более, «размывая» границы указанного рынка и финансовой деятельности, в частности. В результате на смену традиционным банкоцентричной (bank–based model) и рынкоцентричной моделям (market–based model) приходит симбиотическая модель; создались условия для появления модели небанковского финансового посредничества (non–bank financial intermediation model).Ключевым конкурентным преимуществом современных компаний является применение инновационных технологий дистанционного доступа и персонализация услуг.Сегодня можно говорить о массовом характере внедрения финансовых технологий во все сегменты современного рынка, что, конечно же, не могло не сказаться и на поведении потребителя. Особо интересным для компаний сферы финансовых услуг являются особенности поведения современных молодых людей как наиболее ценной целевой аудитории, как сегмента, который в ближайшем будущем может стать «ядром лояльности».Предметом исследования в настоящей статье являются особенности современного рынка финансовых услуг, трансформирующегося под давлением цифровой «экспансии» прорывных инновационных технологий, и поведения современной студенческой молодежи на нем как яркого представителя поколения центениалов (зуммеров). Объектом исследования является финансовые технологии и восприятие их студенческой молодежью, не имеющей специального финансового образования. Именно эта целевая аудитория является наиболее значимой для оценки влияния финтеха на поведенческие модели.</p></abstract><trans-abstract xml:lang="en"><p>The digital transformation of modern economic life has actually «opened the door» for the penetration of breakthrough innovative technologies in many areas, and, above all, in the financial services market. Breakthrough innovations such as artificial intelligence, robotics, blockchain technologies, the Internet of Things, Big Data, cryptocurrency, etc., having become commonplace today, «provoked» the destruction of traditional systems in the financial services market and the formation of ecosystems, more and more, «Blurring» the boundaries of the specified market and financial activities, in particular. As a result, a symbiotic model is replacing the traditional bank–based model and market–based model; conditions were created for the emergence of a non–bank financial intermediation model.The key competitive advantage of modern companies is the use of innovative technologies for remote access and personalization of services.Today we can talk about the massive nature of the introduction of financial technologies in all segments of the modern market, which, of course, could not but affect consumer behavior. Particularly interesting for companies in the financial services sector are the behavioral features of modern young people as the most valuable target audience, as a segment that in the near future may become a «core of loyalty».The subject of the research in this article is the features of the modern financial services market, which is transforming under the pressure of digital «expansion» of breakthrough innovative technologies, and the behavior of modern student youth on it as a bright representative of the generation of centennials (buzzers). The object of the research is financial technologies and their perception by student youth who do not have special financial education. It is this target audience that is most significant for assessing the impact of fintech on behavioral models.</p></trans-abstract><kwd-group xml:lang="ru"><kwd>рынок финансовых услуг</kwd><kwd>финтех</kwd><kwd>поведение потребителей</kwd><kwd>поведение зуммеров</kwd><kwd>цифровая экономика</kwd></kwd-group><kwd-group xml:lang="en"><kwd>financial services market</kwd><kwd>fintech</kwd><kwd>consumer behavior</kwd><kwd>buzzer behavior</kwd><kwd>digital economy</kwd></kwd-group></article-meta></front><back><ref-list><title>References</title><ref id="cit1"><label>1</label><citation-alternatives><mixed-citation xml:lang="ru">ВЦИОМ. Аналитический обзор. Покупки в Интернете. Новая российская норма. – Режим доступа: https://wciom.ru/analytical-reviews/analiticheskii-obzor/pokupki-v-internete-novaja-russkaja-norma. Дата обращения 15.10.2021 г.</mixed-citation><mixed-citation xml:lang="en">All-Russian Center for Public Opinion Polls. Analytical review. Online shopping. New Russian norm. –</mixed-citation></citation-alternatives></ref><ref id="cit2"><label>2</label><citation-alternatives><mixed-citation xml:lang="ru">Лобас А.Н. Стратегия современного банка в эпоху цифровых сервисов. Банковское дело. 2017. № 8.</mixed-citation><mixed-citation xml:lang="en">Access mode: https://wciom.ru/analytical-reviews/analiticheskii-obzor/pokupki-v-internete-novaja-russkaja-norma. Date of access: 15.10.2021 г.</mixed-citation></citation-alternatives></ref><ref id="cit3"><label>3</label><citation-alternatives><mixed-citation xml:lang="ru">РБК. Официальный сайт. – Режим доступа: https://pro.rbc.ru/news/615f33099a794773ef69e667. Дата обращения 15.10.2021 г.</mixed-citation><mixed-citation xml:lang="en">Lobas A.N. The strategy of a modern bank in the era of digital services. Bankovskoye delo. 2017. № 8.</mixed-citation></citation-alternatives></ref><ref id="cit4"><label>4</label><citation-alternatives><mixed-citation xml:lang="ru">Седых И. А., Рынок инновационных финансовых технологий и сервисов. – М.: ВШЭ, Центр развития, 2019. – Режим доступа: https://dcenter.hse.ru/data/2019/12/09/1523584041/%D0%A0%D1%8B%D0%BD%D0%BE%D0%BA%20%D1%84%D0%B8%D0%BD%D0%B0%D0%BD%D1%81%D0%BE%D0%B2%D1%8B%D1%85%20%D1%82%D0%B5%D1%85%D0%BD%D0%BE%D0%BB%D0%BE%D0%B3%D0%B8%D0%B9-2019.pdf. Дата обращения 15.10.2021 г.</mixed-citation><mixed-citation xml:lang="en">RBC. Official site. – Access mode: https://pro.rbc.ru/news/615f33099a794773ef69e667. Date of access:</mixed-citation></citation-alternatives></ref><ref id="cit5"><label>5</label><citation-alternatives><mixed-citation xml:lang="ru">Цыганов А.А., Селиванова М.А., Сочнева Е.Н. и др. Вопросы повышения финансовой грамотности студентов учебных заведений финансово-экономической направленности. Перспективы науки и образования. 2019. № 5 (41). С. 130–146.</mixed-citation><mixed-citation xml:lang="en">2021.</mixed-citation></citation-alternatives></ref><ref id="cit6"><label>6</label><citation-alternatives><mixed-citation xml:lang="ru">Финансовая индустрия в условиях глобальной нестабильности: Россия и международная практика. Ассоциация банков России. Информационно-аналитическое обозрение. Сентябрь, 2021 г.</mixed-citation><mixed-citation xml:lang="en">Sedykh I.A., Market of innovative financial technologies and services. – M.: High School of Economics,</mixed-citation></citation-alternatives></ref><ref id="cit7"><label>7</label><citation-alternatives><mixed-citation xml:lang="ru">Global FinTech Adoption Index 2019, Ernst &amp; Young Global Limited, June 2019.</mixed-citation><mixed-citation xml:lang="en">development center, 2019. – Access mode: https://dcenter.hse.ru/data/2019/12/09/1523584041/%D0%A0%D1%8B%D0%BD%D0%BE%D0%BA%20%D1%84%D0%B8%D0%BD%D0%B0%D0%BD%D1%81%D0%BE%D0%B2%D1%8B%D1%85%20%D1%82%D0%B5%D1%85%D0%BD%D0%BE%D0%BB%D0%BE%D0%B3%D0%B8%D0%B9-2019.pdf. Date of access:15.10.2021 г.</mixed-citation></citation-alternatives></ref><ref id="cit8"><label>8</label><citation-alternatives><mixed-citation xml:lang="ru">Non-Bank Financial Intermediation. Financial Stability Board. – Режим доступа: https://www.fsb.org/work-of-the-fsb/financial-innovation-and-structural-change/non-bank-financial-intermediation/ Дата обращения: 15.10.2021 г.</mixed-citation><mixed-citation xml:lang="en">Tsyganov A.A., Selivanova M.A., Sochneva E.N. and other. Issues of increasing the financial literacy of</mixed-citation></citation-alternatives></ref><ref id="cit9"><label>9</label><citation-alternatives><mixed-citation xml:lang="ru">Financial Stability Board. – Режим доступа https://www.fsb.org/ Дата обращения: 15.10.2021 г.</mixed-citation><mixed-citation xml:lang="en">students of educational institutions of financial and economic orientation. Prospects for Science and</mixed-citation></citation-alternatives></ref><ref id="cit10"><label>10</label><citation-alternatives><mixed-citation xml:lang="ru">Education. 2019. №5 (41). С. 130–146.</mixed-citation><mixed-citation xml:lang="en">Education. 2019. №5 (41). С. 130–146.</mixed-citation></citation-alternatives></ref><ref id="cit11"><label>11</label><citation-alternatives><mixed-citation xml:lang="ru">Financial Industry in the сontext of global instability: Russia and international practice. Association of Russian</mixed-citation><mixed-citation xml:lang="en">Financial Industry in the сontext of global instability: Russia and international practice. Association of Russian</mixed-citation></citation-alternatives></ref><ref id="cit12"><label>12</label><citation-alternatives><mixed-citation xml:lang="ru">Banks. Information and analytical review. September, 2021.</mixed-citation><mixed-citation xml:lang="en">Banks. Information and analytical review. September, 2021.</mixed-citation></citation-alternatives></ref><ref id="cit13"><label>13</label><citation-alternatives><mixed-citation xml:lang="ru">Global FinTech Adoption Index 2019, Ernst &amp; Young Global Limited, June 2019.</mixed-citation><mixed-citation xml:lang="en">Global FinTech Adoption Index 2019, Ernst &amp; Young Global Limited, June 2019.</mixed-citation></citation-alternatives></ref><ref id="cit14"><label>14</label><citation-alternatives><mixed-citation xml:lang="ru">Non-Bank Financial Intermediation. Financial Stability Board. – Access mode: https://www.fsb.org/work-of-the-fsb/financial-innovation-and-structural-change/non-bank-financial-intermediation/ Date of access:</mixed-citation><mixed-citation xml:lang="en">Non-Bank Financial Intermediation. Financial Stability Board. – Access mode: https://www.fsb.org/work-of-the-fsb/financial-innovation-and-structural-change/non-bank-financial-intermediation/ Date of access:</mixed-citation></citation-alternatives></ref><ref id="cit15"><label>15</label><citation-alternatives><mixed-citation xml:lang="ru">2021.</mixed-citation><mixed-citation xml:lang="en">2021.</mixed-citation></citation-alternatives></ref><ref id="cit16"><label>16</label><citation-alternatives><mixed-citation xml:lang="ru">Financial Stability Board. – Access mode: https://www.fsb.org/ Date of access: 15.10.2021.</mixed-citation><mixed-citation xml:lang="en">Financial Stability Board. – Access mode: https://www.fsb.org/ Date of access: 15.10.2021.</mixed-citation></citation-alternatives></ref><ref id="cit17"><label>17</label><citation-alternatives><mixed-citation xml:lang="ru"></mixed-citation><mixed-citation xml:lang="en"></mixed-citation></citation-alternatives></ref></ref-list><fn-group><fn fn-type="conflict"><p>The authors declare that there are no conflicts of interest present.</p></fn></fn-group></back></article>
